Refund Policy

Returns

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Please note, we do not accept returns for cosmetics and skincare items due to health and hygiene reasons, please make your selections carefully.  We do not accept returnd of Any item not in its original condition, damaged or missing parts for reasons not due to our error

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, damaged or missing parts for reasons not due to our error

Any item that is returned more than 10 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@deluxjoia.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@deluxjoia.com and send your item to 19585 NE Tenth Ave, North Miami Beach, FL 33179.

Shipping

To return your product, you should mail your product to 19585 NE Tenth Ave, North Miami Beach, FL 33179.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Any shipping cost or other costs you incur to return the product to us will not be refunded and will not be paid or assumed by us.

The shipping cost is non-refundable for undelivered, unclaimed or returned packages unless we made an error.

Depending on where you live, the time it may take, for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.